Established recently in 2012, American Homestay Services (AHS) is a CSIET (Council on Standards for International Educational Travel) certified educational service provider that offers comprehensive support to international students seeking homestay across the United States. With our headquarters based in Pittsburgh, Pennsylvania, and a branch office in Beijing, China, we are ideally situated to welcome students into U.S. schools. AHS strives to ensure that children and adolescents are given an authentic American experience by matching students with one of our registered host families. We aim to create a stress-free experience for our host families by offering experienced coordination and managing the bulk of the homestay.
As of the present, our agency has utilized a network of over 3,000 host families across the country to successfully serve over 2,000 middle and high school age students from abroad. AHS collaborates with over 300 schools in various districts, both public and private, affording students a multitude of choices to suit their individual talents, needs, and educational goals.
Attentiveness. Dedication. Warmth. It is with these values in mind that we work towards our motto of “bringing two great nations together, one student at a time”.
To provide superior homestay services through sincere care and honest and open communication.
In AHS the safety of students is our first priority. We take pride in helping to create a safe and nurturing environment that allows students to quickly and effectively immerse themselves in American culture. For our hosts, we hope to act as guides; employing professional bilingual coordinators to help families and students better understand each other at every step of the way.
To provide an opportunity for international students to enroll in U.S. high schools, live in American homes, and immerse themselves in American culture.
With the cooperation of our partner schools, we provide excellent students with a college-preparatory education of the highest quality. It is our hope that by bringing people together, we may create a rich, diverse, and fulfilling journey for all involved.
Position: Customer Service Specialist
Full time, Pittsburgh
Duties and Responsibilities:
Answer the customers’ phone calls and record customer information;
Respond to customer emails and answer questions;
Responsible for online customer service, answering users’ questions about how to use the web platform in detail, and improving customer satisfaction;
Provide students with professional and comprehensive information and information about American institutions;
Assist the sales department in formulating a reasonable study plan that meets the needs of students according to student conditions;
Actively follow up potential customers and promote contract performance;
Participate in project promotion and company marketing activities according to company arrangements.
Be responsible and patient. Follow the customer service manual to answer customer questions.
Influence in Chinese and English;
Bachelor’s degree required.